If there’s interference between the ZigBee signal and the Hue Bridge, the configured lights won’t turn on even when the sensor and the Bridge are placed close to each other. Although the built-in sensor is fully operational, it can’t properly transmit the signal to the Hue Bridge or vice versa. Since ZigBee runs on the same 2.4 GHz radio-frequency as Wi-Fi signals, it’s highly susceptible to signal interference. Give each channel about five minutes for the system to connect to the channel and test it out. Unfortunately, the Hue app doesn’t indicate which channel has the least inference, so you’ll have to manually select each channel and see what works best. Upon selecting the above option, you’ll be given a choice of four channels: 11, 15, 20, and 25. Scroll down and select, “ZigBee channel change.”.Tap the “i” icon next to the Hue Bridge.On your Hue app, go to “Settings,” then, “Hue Bridges.”.To change the ZigBee channel of your Hue Bridge, follow these steps: For this reason, there’s a decent chance that your Wi-Fi network is interfering with the Zigbee connection between the Hue motion sensor and the Hue bridge. You’ll then need to follow the on-screen instructions to once again set up the motion sensor.įor those who aren’t aware, ZigBee shares the same 2.4GHz wireless band as Wi-Fi routers. Tap “Add” when “Hue Motion Sensor” appears.Click “Add Accessory.” The app will search for nearby Hue devices that are yet to be connected.Open your Hue app and go back to “Settings,” then, “Accessory Setup.”.When it’s ready to pair, the light sensor will blink orange. The LED sensor will blink red for several seconds.Don’t use a sewing needle as it might damage the button. Once you’ve deleted the motion sensor from the app, grab your device and insert a paperclip in the “Setup” button for 10 seconds.Delete the motion sensor from the Hue app under “Settings,” then go to, “Accessory Setup.”.If you’re okay with that, here’s how to reset your Hue sensor: Keep in mind that resetting the motion sensor to its factory state will wipe your old preferences. If your motion sensor stops responding out of the blue, resetting it may fix the issue. Reason # 3: Your Motion Sensors Need to be Reset You may also need to place the sensor close to your Hue Hub so the device will detect the change much quicker. Once you’ve replaced the batteries, it may take up to 12 hours for the sensor to work. If you want a more thorough breakdown of the battery usage, download the iConnectHue paid application on your device. When the battery dies, the Hue app will warn you that it needs to be replaced. The batteries in Hue motion sensors need to be replaced once every two years depending on the quality of the battery. Unfortunately, you can’t use rechargeable batteries in place of AAA or AA batteries as they run at lower voltages. In this case, you’ll simply need to replace them with AAA batteries (for indoor motion sensors) or AA batteries (for outdoor motion sensors). Your motion sensors may not be working because the batteries are dead. The back of a Hue Motion Sensor showing the reset button and battery compartment Reason # 2: The Batteries Need to Be Replaced If the sensor doesn’t work after 30 minutes, you might also have to restart your phone and unplug the Bridge for 10 seconds before trying again. It might take a while if you haven’t updated the software for a while. Sometimes, the update can take up to 30 minutes to complete, so give it some time. Likewise, your motion sensor may not fully work during the update process. Once the update is available, the application will automatically install updates.ĭuring the update process, your lights might flicker. To avoid this situation from happening, it’s best to enable automatic updates for all your Hue devices. Again, this may take a few seconds to a few minutes. The Hue app will download and install the update on your motion sensors. If the motion sensor is in need of updating, simply tap the “Update” button.
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